Configure Polycom Sound Point 3xx/4xx/5xx Series IP Phones with Callacloud SIP

Step 1: First you will need to factory reset the phone. To reset the phones’ local configuration or web configuration: a. Press Menu button. b. Select Settings > Advanced. c. Enter the administrative password, then press the Enter soft key The default password is “456”.

d. Select Admin Settings > Reset to Default and choose either Reset Local Configuration or Reset Web Configuration as desired. e. When prompted to confirm the reset, select the yes soft key. Note: For more information, please refer to Polycom_Factory Reset. Step 2: To Find the IP address of the phone Go to Menu > Status > Network > TCP/IP Parameters. For example IP address is Step 3: Point your browser to the web interface of the phone: Note: Both IP phone & computer should be connected same LAN Enter the default Username & Password

callacloud Polycom

Step 4: In the Identification section of the Lines tab, enter the following information.

Display name: Enter the name you want to appear on the phone’s display

Address: < sip username >

Authentication User ID: < sip username >

Authentication Password: < sip password >

Label: Enter the name you want to appear on the phone’s display


Step 5: In the Server 1 section of the Lines tab, enter the following:

Address :

Port : 5060

Expires : 600


Step 6: In the Local Settings section of the “SIP” page, set the Digit map field to blank by removing all the contents. Click the Submit button at the bottom of the page. Your Polycom phone will restart itself.


Dial Pattern :

For Singapore 65 + . Ex: 6563401006

For International Prefix: 00 + +

Ex: 00+91+9965566640(India Mobile).

You can buy from our website if you don’t have an SIP account



Call-A-Cloud is a communications service provider specializing in the area of VoIP (Voice over Internet Protocol) telephony systems from Malaysia. We provide specifically developed VoIP based mobile applications for businesses with the intention of simplifying their complex communication needs and requirements

T3-13A-01,3 TOWERS,

Menara 3, No.296, Jalan Ampang,

50450 Kuala Lumpur,


Phone -60 327123222

Toll Free -1300 309990