Below are the steps to configure a SIP account,

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Follow these steps to set up your phone easily:

1.   Download the 3CXPhone and install it.
2.   Click on “”Create Profile” on the popup window.

* Or if you miss the popup window, Click on the menu button > “Account“.


3.    On the “Accounts” tab, click on “New” and open “Account Settings“.

4.   Enter the following information.


  • Account name: callacloud
  • Caller ID: your DID Number
  • Extension ID: callacloud SIP Username (e.g. XXXXXXXX)
  • Password: SIP Password
  • I am out of the office – external IP:

5.   Then click Ok

6.   Click OK until the end and you’re done. You should see the status of callacloud SIP in 3CX to be “On Hook”.

**To make outgoing calls, follow this standard:

For Overseas:

00+ <country code> + <area code> + <destination>. For example, if you are calling a China number XXXXXXXX, China code is 86 so key in: 0086XXXXXXXXX and call.
For Singapore:
<country code> + <area code> + <destination>. For example, if you are calling a Singapore number XXXXXXXX, key in: 65XXXXXXXX


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